Testimonials - Dominic Jay
Train The Trainer-PSMB Certified Trainer | Delivering Effective Quality Customer Care | Customer Service Excellence - The Next Level Up | Personal Alignment for Organizational Dynamics | Building Winning Attitude & Positive Habits at Workplace |

MR. DOMINIC JAY holds an Executive Diploma in Strategic Marketing Management from West College Scotland, Paisley, Scotland. He is a certified trainer with Pembangunan Sumber Manusia Berhad (Certificate No.TTT/11182) and a HRDF Certified TTT Trainer.

He has over 18 years' working experiences in the banking industry, attached to various departments. His last position as an Assistant Service & Operations Manager in a local bank, has him in-charge and overseeing the area of customer service, bank service counters/tellers and self-service terminals.

Currently, Dominic is actively involved in the area of people development, motivation, customer service and team building. He has also contributed to the development of graduates under the Sarawak state's Capacity Building for Graduates (CBG) Program.