Customer Care Excellence (Miri)
December 10 @ 9:00 am - December 11 @ 5:00 pmRM1,380
Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
Darell Kong Chung How has been involved in training, coaching, and facilitating for more than 3 years with the intention of dramatically increasing profit, productivity, and performance of people. He is also an approved HRDF trainer (TTT/1480). Darell is a trainer who specifically trains in Microsoft and Soft skill training course, helping clients to achieve their work task efficiently and effectively. Academically, he holds a Degree in Marketing and Entrepreneurship from Curtin University of Sarawak. In the year of 2017, he had been appointed to be a trainer under Leadership Institute training mainly on the State’s Civil servants across Miri, Bintulu, and Kuching under the subject for Microsoft and also Bite-Size Programs with more than 10 over sessions thereafter ranging from Clericals to Officers of numerous grades.
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