DOMINIC JAY is an HRD Corp Accredited Trainer and one of the Lead Trainer and Lead Assessor for HRD Corp’s Train-The-Trainer (TTT) Certification Program. He is also an Internationally Accredited Trainer to conduct certification courses for IABFM, (International Academy of Business and Financial Management) a professional body and regulatory organization with members and chapters in over 145 countries worldwide. He holds an Executive Diploma in Strategic Marketing Management from West College, Paisley, Scotland.

With 19 years in the banking industry, Dominic held various roles, including Assistant Service & Operations Manager, overseeing customer service and bank operations. Transitioning to the training industry over 14 years ago, he has since conducted numerous sessions across sectors like hospitality, manufacturing, retail, education, and logistics, working with organizations such as hotels, supermarkets, universities, and transportation companies.

Dominic is also an appointed trainer for the Sarawak State Government, delivering customized programs through the Leadership Institute of Sarawak Civil Service. His training portfolio includes Training Needs Analysis (TNA), Team Building, Leadership Enhancement, Customer Retention, and Motivational Programs. He collaborates with the Malaysian Institute of Human Resource Management (MIHRM) on certification courses and partners with universities in Sarawak and Sabah to design corporate training programs and support lecturers in their training initiatives.