Dominic Jay

HRD Corp Lead Trainer  |  HRD Corp Accredited Trainer  |  IABFM™ International Accredited Trainer

Dominic Jay is an HRD Corp Accredited Trainer and one of the Lead Trainers & Lead Assessors for HRD Corp’s Train-The-Trainer (TTT) Certification Program. He is also an Internationally Accredited Trainer to conduct certification courses for IABFM™ (International Academy of Business and Financial Management), a professional body and regulatory organisation with members and chapters in over 145 countries worldwide. Dominic holds an Executive Diploma in Strategic Marketing Management from West College Scotland, Paisley, Scotland.

He was in the banking industry for over 19 years, attached to various departments. His last position as an Assistant Service & Operations Manager had him in charge and overseeing the area of customer service, bank service counters/tellers and self-service terminals.

Already more than 12 years in the training industry, Dominic has conducted numerous training sessions for the corporate sectors in hospitality, manufacturing and other services industries such as hotels, supermarkets, departmental stores, universities, colleges, transportation & logistics.

Dominic is also an appointed trainer to the Sarawak State Government through the Leadership Institute of Sarawak Civil Service, conducting numerous customised training programs for all levels of participants from various departments, units and local agencies.

His training programs include HRD Corp’s Train-The-Trainer Certification Programme, Training Needs Analysis (TNA), Personal Motivational Program, Team Building & Team Bonding, Customer Retention Program, Managing Customer Complaints and Supervisory programs. His other programs in collaboration with the Malaysian Institute of Human Resource Management (MIHRM) are The Certified Training & Development Manager Course (CTDM) and The Certified Training & Development Administrator (CTDA) Course.

Dominic also collaborates with the local universities and colleges in Sarawak & Sabah to design training programs and to coach and assist their lecturers & trainers in their training programs.

TTT is a good program for trainer. A good program with a good trainer. Dom train in a very focus, detailing and practical way. Thanks Dom. You are really a good in training. Not 'cinchai' 'cinchai' teach.

Lim Teck Chee

Account Manager, Cheong & Partner Plt

Fantastic training session with high level of interaction and involvement of all participants. Mr. Dominic is a great trainer and can manage the training very well. Beth and Clement also assisted very well and assisted all the participants.

Prakash A/L Arumugam Pakri

Assistant Manager Corporate Safety , MASWings Sdn Bhd