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Delivering Effective Quality Customer Care (Miri)
June 26, 2023 @ 9:00 am - June 27, 2023 @ 5:00 pm
RM1300It is incredibly important that you develop the best communication skills possible with your customers. Some of these skills include speaking clearly, effectively, efficiently, and politely. You also need to employ empathetic listening in your customer service setting. Excellent communication skills are important because communicating in this way shows customers that you understand what they actually mean instead of what they are simply saying.